South Yorkshire’s ‘Fibre In Water’ trial A pilot project is underway in Yorkshire with the aim of delivering gigabit boadband to rural communities by feeding fibre optic cable through the…
What we do
Our Services & Products
Quality products and personal service
Cloud Phone System
Improved reliability, flexibility and control are benefits regularly associated with a hosted phone system, when compared to the traditional telephony setup of fixed BT lines and a PBX phone system.
By moving to a cloud solution, calls are no longer reliant on fixed phone lines. This offers businesses far more flexibility and control over where and how phone calls are received, ensuring your customers can always get through. In the event of a disaster (eg loss of power at site), calls can automatically forward to your company mobiles or alternative locations.
Our portfolio of data connectivity services includes Trunk Networks, BT, Zen, Fastnet, Daisy, Talktalk Business, Vodafone & Virgin. We can provide ADSL2+ broadbadn through to superfast SoGEA & FTTC broadband, EFM, Private Ethernet Leased Lines and complex MPLS Data services for bandwith hungry businesses. Combined with our cloud telephony services we can supply Voice Assured connectivity to enable Quality of Service (QOS) prioritising Voice traffic so your calls are crystal clear.
Our top priority is making sure you have the most appropriate connectivity for your business.
Lines, Calls & SIP Trunks
Analogue phone lines still have their uses either to support a broadband service, alarm line or fax however the days of ISDN services are numbered. You may aleady be aware that BT will be switching off the ISDN network in 2025, therefore if your fixed line telephony contracts are coming up for renewal, now is the time to start looking at migrating to SIP technology.
So what is SIP?
SIP enables the running of voice calls over an internet connection instead of a traditional phone line. SIP trunks now represent a very viable and popular alternative to ISDN services as data connectivity increases in quality and prices reduce. SIP trunks are ideal for keeping business phone numbers when relocating, connecting multi-site phone systems together or businesses looking to have a disaster recovery solution.
If you need the flexibility and control of your own phone system – and either already have a phone system or are happy to buy, run and manage the phone system yourself – SIP Trunks are the right choice for you
Virtual Numbers (Call tracking numbers)
Virtual phone numbers enable your business to present a Geographic (01,02) or Non-Geographic (03,08) to your clients no matter the location of the business.
For instance you can have a local landline number that rings your mobile or any location you wish. Alternatively you could link an 0800 number to your mobile or use a mix of geographic 01,02 numbers to target prospects from particular parts of the UK and then monitor the response through the inclusive call reporting.
To view our Virtual Number Packages click here
Mobile communications are a must have for all businesses. Phoenix Communications realise the importance of continuous and reliable service and will deliver solutions to suit every business.
Impartial advice from an independent dealer, for voice and data on all of the major mobile networks.
Knowledge : How much does a five minute call to an 0844 number cost from a Vodafone mobile? Answer: £2.80 or more!
Why use Phoenix Communications for your mobile needs.
- We’re independent
- We’re experienced
- Bespoke Business Tariffs from all of the major mobile networks
- Free Regular tariff reviews
- We’re reliable
- We install car kits & accessories
- We remove the jargon and simplify the customer needs
- We listen, we understand, we deliver
We can supply and install an extensive range of PBX phone systems from trusted names such as Samsung, Panasonic, Avaya, Siemens, Mitel & Cisco. We can cater for almost any requirement from a simple small office system to multi-site corporate PBX systems.</p> Tell us what you want the phone system to do and we will find the right one to do the job. Whether you are looking for a PBX digital telephone system, IP PBX system or a Cloud PBX solution, Phoenix Communications can help. Our competitively priced telephone systems are designed to deliver real business benefits
Our installers have specialist knowledge in data, voice and fibre optic installations providing quality structured cabling solutions for businesses, universities, colleges, primary and secondary schools, NHS and local authorities. Whether you require Cat 5e, Cat 6, Cat 6a or Cat 7, Multimode OM1, OM2, OM3, OM4 and Single mode OS1, OS2 fibre optic cabling or copper voice cabling, our teams have the resources to design, specify and install. Our engineers have Approved Installer status and accreditations from leading system designers and manufacturers as a result of meeting their stringent registered installer requirements.
David was so helpful with my mobile phones system and multiple numbers and more importantly with the Cloud system. I was completely confused about how it all work and David…
Duncan Bailey – Health Practioner, Hove
David at Phoenix communications is an expert in telephony and has saved me money and has a wealth of knowledge to give me great advice
Mark Gibson – Travel Counsellor, Hove
David has looked after my phones for the past 10 years. I’ve had a couple of issues in that time which were dealt with on the same day. One point…
Woodland Dry Cleaners, Hove
We recently moved offices and were told that we could not move our telephone number to the new office when we moved to the new address. I spoke to Dave…
Oliver Clark – Number One Mortgages, Shoreham
Dave from Phoenix Communications is excellent, he is extremely knowledgeable and gives you great confidence in the equipment required for your business. Dave makes sure he is easily available when…
Stuart Moffat – Mortgage Saving Experts, Hove
Great Service. David helped set up my telephone system and took the time to explain how things worked. I’ve been using Phoenix Communications for about 6 months now. The invoices…
Jason Chapman – Rare Design, Haywards Heath
David Jones’ knowledge and expertise in the communications arena is second to none that I’ve come across. The support and service he provides to his clients is brilliant, would highly…
Zack Raven – Financial Advisor, Brighton
When you have such a reliable service provision that you don’t even have to think about it, that’s all you can ask for! Simon Gregg. Face Media Group, Portslade
Face Media Group, Hove
When we started our business we had issues with our cloud phone system which the supplier was unable to resolve. I met with Phoenix Communications and our cloud phone system…
Belvoir Sales & Lettings, Hove
“Thank you for providing an outstanding, efficient and cost-effective service to our law firm. You are always at the other end of the phone if we have any queries, which are dealt with swiftly. Your customer service and attention to detail are commendable.” Wykeham-Hurford Sheppard & Son Ltd
Wykeham, Hurford Sheppard & Son Solictors, Battle
As an independent business it's imperative that my business appears professional at all times. The Cloud Telephony service helps me raise my profile whilst allowing me to easily monitor my inbound and outbound calls. Jo Yates Smith, Business Owner
Sussex Business Bureau, Peacehaven
"Phoenix saved us time and removed the hassle of finding the most appropriate telecoms solution for my IT business. They supplied a service that fits my business model and enables me to work at remote locations whilst appearing to be working from the office." Mark Eaton, Director
Mirasys Ltd, Brighton
Working with Phoenix Communications has been great for our business, not only did we save money from our previous contract but we received a much better service. In the event of any minor glitches we are able to speak to a human being immediately. Not only that but we have the physical support of a human being in the event that a visit is required to the office.
Massey Property Services, Hove
‘Wangiri’ is a Japanese word meaning ‘one (ring) and cut’. It’s a telephone scam where criminals trick you into calling premium rate numbers. HOW DOES IT WORK? A person…
One stealth cost that often gets overlooked is the extortinate cost of calling 084 087 & 090 numbers from a mobile phone. There are 65 million mobile phone users in…
A leased line also known as a dedicated line, is a fixed bandwith data connection that is reserved for your use only. It’s almost like having a private toll road…